Terms and Conditions of Bookings

1. The inspector will use reasonable skill and care in carrying out a visual, non-invasive inspection of habitable and ordinarily accessible parts of the property including garages and grounds to check standards of workmanship, fit and finish against generally accepted (and where applicable, published) workmanship standards and tolerances. However, this may not always be possible to find every defect. This could be due to access/visibility into or out of your home, human error, or any other similar reason.
2. We accept no responsibility for any defects or issues that are overlooked or misrepresented, or any future defects which may present themselves.
3. A drone inspection can be carried out of the exterior of the property if requested. 
4. The inspector will advise the client by means of a written report. The report will only identify issues identified during the visit. 
5. Photos of the property may be taken on site by the inspector for use in the report. If, on receipt of the report, you object to the use of any photos, please let us know within 7 days of receipt and we will amend our report as necessary. Every effort will be made to ensure persons, pets, cars, picture frames, or door numbers are within the photos and shall be obscured if necessary. You consent to the use of these photos on our marketing, promotional materials, website and social media - please contact us to revoke this consent. 

Limitations:

1. Weather conditions and lighting levels:
   1. In wet weather, the inspector will assess the performance of gutters and check external areas for ponding or improper falls as far as reasonably practicable. This cannot be assessed during dry weather conditions. 
   2. In wet weather, it may not be possible to identify chipped bricks on the external facade. 
   3. Low light levels may impact the inspection’s ability to identify defects most especially on glazing, plasterwork and internal paintwork.
2. Aerial drone roof inspections are weather and location permitting. Where we cannot use drone cameras due to adverse weather conditions or local flight restrictions, roof inspections will be carried out visually from the ground. 
3. We do not use thermal imaging camera and thus are unable to provide this service to identify areas of cold bridging. 
4. The inspector will not carry out any invasive or destructive investigations. 
5. The inspector will not assess technical compliance with Building Regulations, or compliance with any design, structural engineering or materials requirements that may apply to the construction of the property or external features such as retaining walls. 
6. If habitable or ordinarily accessible areas of the property are not accessible on the day of the site visit these will not be checked, and this will be made clear in the report.
7. The inspector will not service media such as phone lines or aerials; gas or electrical installations (including solar arrays); plumbing installations; security apparatus or installations such as alarms, door locks or sprinkler systems; or mechanical installations such as air source heat pumps or mechanical ventilation and heat recovery systems. 
8. The inspector is not able to assess whether boundary features align with legal boundaries or advise on legal matters such as easements or rights of access. Please consult your conveyancing solicitor over such issues.